Privacy Policy

This policy explains what information Abakombe Tours and Safaris collects when you use this website or plan a trip with us, and how we use it. If anything here is unclear, contact us directly and we will explain it plainly.

What We Collect

When you submit a quote request, contact form, or newsletter signup on this site, we collect the information you provide directly -- typically your name, email address, phone number, travel dates, and details about the trip you are asking about. We do not collect payment card details through this website; any deposit or payment for a booked trip is handled separately, directly with our team.

How We Use It

We use the information you provide to respond to your enquiry, prepare a quote or itinerary, and communicate with you about a trip you have booked or are considering. If you sign up for our newsletter, we use your email address to send you travel content and offers, and you can unsubscribe at any time using the link in any email we send.

Third-Party Services On This Site

This site uses a small number of third-party services that may process some data as part of how they function. We use Google Translate to provide the language switcher, which is powered by Google and subject to Google's own privacy policy. We use a live chat widget (Tawk.to) so you can message us directly from the site; messages sent through it are handled by Tawk.to's own systems. We also display genuine reviews from TripAdvisor and SafariBookings, and link to our profiles on those platforms. None of these third parties are given access to your quote request or contact form details -- those come to us directly.

Cookies

This site uses basic cookies to remember simple preferences, such as your selected currency, and to support the functionality described above. It does not use cookies for third-party advertising, and Abakombe does not sell or share visitor data with advertisers.

How Long We Keep It

We keep enquiry and booking correspondence for as long as reasonably needed to handle your trip and for our own business records afterward. If you would like us to delete your information and have no ongoing or upcoming trip with us, contact us and we will do so.

Your Rights

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it, subject to any genuine business or legal need to keep certain records (such as documentation for a completed booking). To make any of these requests, use the contact details below.

Contact Us

If you have any questions about this policy or how your information is handled, contact us through our contact page and we will respond directly.